Returns & Refunds Policy

All products sold through Asheville Dispensary Wholesale are final sale.

Due to:

• Federal and state hemp regulations
• Chain-of-custody requirements
• The inability to verify storage or handling after delivery

We do not accept returns, refunds, or exchanges for consumable hemp products once they have shipped, including but not limited to:

• THCA flower
• Pre-rolls
• Vapes
• Edibles
• Beverages
• Concentrates

This applies to all pricing tiers, including promotional, discounted, or clearance pricing.

The following items are strictly final sale and not eligible for return, refund, or exchange:

• All hemp flower and cannabis-derived products
• All consumables
• All promotional, discounted, or clearance items
• All bulk or wholesale quantities
• Any items marked “Final Sale”

For non-consumable items only (such as branded merchandise, hardware, or accessories), Asheville Dispensary Wholesale may consider a return or replacement if:

• The request is submitted within 14 days of delivery
• The item is unused, unopened, and in original packaging
• Proof of purchase is provided
• The item was not discounted or marked final sale

All such requests are reviewed case by case and are not guaranteed.

Wholesale buyers acknowledge that hemp products naturally vary due to:

• Cultivation batches
• Terpene profiles
• Storage conditions
• Shipping conditions
• Customer handling

Product descriptions, potency ranges, terpene data, and strain names are provided for reference only and are not guarantees of performance, appearance, aroma, flavor, or consumer experience.

We do not offer refunds or replacements for:

• Customer preference
• Consumer complaints
• Slow sales
• Variations in smell, taste, or effect
• Differences from marketing descriptions

If you receive:

• The wrong product
• A missing product
• A product damaged during shipment
• A defective non-consumable item

You must notify us within 7 days of delivery.

If confirmed to be our error, Asheville Dispensary Wholesale will, at our discretion:

• Replace the affected items
• Or issue a credit or refund

Claims submitted after 7 days may be denied.

All claims must be submitted to:

Email: [email protected]
Phone: (828) 333-8603

Please include:

• Order number
• Product name(s)
• Photos of the issue (if applicable)
• A brief description

No returns or credits will be issued without prior written approval.

If a return is authorized:

• Return instructions will be provided
• Items sent without authorization will not be accepted
• Customers are responsible for shipping unless the issue was our error

Asheville Dispensary Wholesale reserves the right to:

• Determine eligibility for any credit, replacement, or refund
• Deny claims that do not meet policy requirements
• Update this policy at any time

All decisions are final.